Joan is the Office Manager at KCA, having joined in July 1994 coming from a background of over 20 years in administrative support and training to a network of branch offices for a major insurance company. ​

Joan acts as the gatekeeper to the majority of KCA’s work, and liaises with solicitors for new instructions, availability and court dates and arranges consultation dates with Claimants/Pursuers. She is the first port of call for those looking to arrange case conferences. ​

Joan is a key co-ordinator of work throughout KCA. She supports and assists the Principal and Vice-Principal in all aspects of their work and diary management, and provides administrative support to the inhouse team of Employment Experts ensuring they are aware of deadlines and new material on individual cases. ​

She deals with all aspects of finance, including issuing invoices for work undertaken and dealing with queries related to costs.